FAQ

Authenticity and Affiliation

  • Are there other websites that sell Driver Apparel products?
    • Driver Apparel and driver-apparel.com are not affiliated with any other websites. Original quality products are exclusively available at driver-apparel.com. We caution against purchasing from copycat sites to ensure authenticity.

Discounts and Wholesale

  • Can you offer a discount for multiple shirts in one order?
    • We offer wholesale discounts for orders exceeding $149.95. Please contact us directly for more information regarding bulk purchase discounts.

Product Range

  • Do you have shirts or hoodies for women or kids?
    • Yes, we offer custom-made products for women and children upon request at no additional charge. Contact us for specifics and to place a special order.
  • Can I customize a print, have it printed on the back or provide an image?
    • Yes, we offer custom-made products. For prints on the back instead of front, include a note with your order. For any other modifications please contact us.

Returns and Exchanges

  • Can I return or exchange my order?
    • Claims for returns or exchanges must be made within 15 business days of delivery for quality issues or defects, and within 10 business days of the estimated delivery date for lost orders. Decisions regarding exchanges will be based on photographic evidence and descriptions provided by the customer.
    • Certain situations are ineligible for returns or exchanges, including but not limited to ordering the wrong size, dissatisfaction with the fabric texture or color, change of mind or any other reasons unrelated to errors or quality issues on our part. Although we may review such disputes on a case-by-case basis, we are not obligated to accommodate them. We encourage customers to carefully review our size guides, and product descriptions before making a purchase.
    • Cancellations are not possible once orders have been shipped or entered production.

Order Cancellation

  • Can I cancel my order?
    • Orders can be canceled provided they have not yet been shipped or entered production.

Shipping Information

  • How long does handling take?

    We typically ship orders within 1-3 business days, however, this timeframe may extend during holidays.

Missing Orders

  • What if my order hasn’t arrived?
    • If your order hasn’t arrived within the specified timeframe (30 business days for international, 14 for domestic) and the tracking status isn’t “Delivered,” you are eligible for a replacement.

Incorrect Address

  • What if I entered the wrong delivery address?
    • If your order hasn’t shipped, contact us to update the address. If the order is returned to us, we are not responsible for additional re-shipping charges.

Order Confirmation

  • I haven’t received an order confirmation email.
    • Please check your spam folder. If it’s not there, contact us through our contact page or at support@driver-apparel.com. Ensure to mark our emails as “not spam” to receive future updates.

Customs Fees

  • Who is responsible for customs fees?
    • Customs policies vary by country, and customers are responsible for any customs fees incurred.

Rewards for Reviews

  • What do I receive for leaving a photo review?
    • Leave a photo review and enjoy a 10% discount on your next purchase in our store.

Order Customization

  • Can I leave a note with my order?
    • Yes, you can leave a note on with your order on the checkout/payment page, a note can be included and sent with the order to the receiving party, or if you have a message for us you can do so as well. Please note that we’re unable to include such things as “leave at the door” or “give to the neighbor” on the printing label, address form or anywhere elese.
  • Can I have the print be printed on the back?
    • Yes, we can print on the back, just leave a note with the order.
  • Can I add something of my own to the shirt or customize the design in any way?
    • Yes, you can request aditional details to be added to a shirt or hoodie for additional cost.
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