FAQ

Authenticity and Affiliation

• Are there other websites that sell Driver Apparel products?
  
  • Driver Apparel and driver-apparel.com are not affiliated with any other websites. Original quality products are exclusively available at www.driver-apparel.com. We caution against purchasing from copycat sites to ensure authenticity.

Discounts and Wholesale

• Can you offer a discount for multiple shirts in one order?
  
  • We offer wholesale discounts for orders exceeding $149.95. Please contact us directly for more information regarding bulk purchase discounts.

Product Range

• Do you have shirts or hoodies for women or kids?
  
  • Yes, we offer custom-made products for women and children upon request at no additional charge. Contact us for specifics and to place a special order.

• Can I customize a print, have it printed on the back or provide an image?
  • Yes, we offer custom-made products. For prints on the back instead of front, include a note with your order. For any other modifications please contact us.
    

Returns and Exchanges

• Can I return or exchange my order?
  
  • In cases where there is an error on our part or you receive a flawed or damaged item, we will arrange an exchange without hassle.
  • We are not obligated to accept returns or exchanges for products ordered with no mistake on our part. This includes:
    • Orders with incorrect sizes (refer to our size guide before purchasing).
    • Discontent with the feel, texture, or color of the fabric (note that colors may slightly vary from website images).

Claims related to quality issues or defects must be filed within 14 business days of delivery. For orders lost in transit, claims should be filed no sooner than 5 business days post the estimated delivery date.

Order Cancellation

• Can I cancel my order?
  
  • Orders can be canceled provided they have not yet been shipped or entered production.

Shipping Information

• How long does handling take?
  
  We typically ship orders within 1-3 business days, however, this timeframe may extend during holidays.
  

Missing Orders

• What if my order hasn’t arrived?
  
  • If your order hasn’t arrived within the specified timeframe (30 business days for international, 14 for domestic) and the tracking status isn’t “Delivered,” you are eligible for a replacement.

Incorrect Address

• What if I entered the wrong delivery address?
  
  • If your order hasn’t shipped, contact us to update the address. If the order is returned to us, we are not responsible for additional re-shipping charges.

Order Confirmation

• I haven’t received an order confirmation email.
  
  • Please check your spam folder. If it’s not there, contact us through our contact page or at support@driver-apparel.com. Ensure to mark our emails as “not spam” to receive future updates.

Customs Fees

• Who is responsible for customs fees?
  
  • Customs policies vary by country, and customers are responsible for any customs fees incurred.

Rewards for Reviews

• What do I receive for leaving a photo review?
  
  • Leave a photo review and enjoy a 10% discount on your next purchase in our store.